SMILECON

I just thought I would post a quick link to the SMILE Conference (Social Media the Internet and Law Enforcement). I have not viewed these videos yet but they look like they will contain some great learning material. Enjoy!



http://smileconference.com/live/

Special #SMEMAU Analysis and Archives

Please visit www.vosg.us for all of the great analysis and archives that were set up for the recent #SMEMAU conversation.

Here are the archives and data that I contributed.  Many more resources are available via www.vosg.us.

Rowfeeder Summary Graphs PPT:

 
Smemau charts from hunerwadel

Rowfeeder Analytics:
Conversation:
Parting
Volume
Influence  
Location
People
Snapshot
http://storify.com/smem911/smemau-1-24-13

Storify Archive:
http://storify.com/smem911/smemau-1-24-13

Tags Explorer Archive:
https://docs.google.com/spreadsheet/pub?hl=en_GB&hl=en_GB&key=0Ao7x0dvoT_WOdHJMcTREcm5kdERmeHFfQWdjZW1kN2c&output=html

Tags Explorer Visualization:
http://hawksey.info/tagsexplorer/?key=0Ao7x0dvoT_WOdHJMcTREcm5kdERmeHFfQWdjZW1kN2c&sheet=oaw

For more info on the Tags archive and visualization by Mashe Hawksey please visit: http://mashe.hawksey.info/twitter-archive-tagsv3/ 

Free Hashtracking Report (only shows 500 most recent posts):
http://www.hashtracking.com/fast-report/?hashtag=smemau

The Lower North Fork Fire Integrated Social Media Strategy

Looking for an example where a social media strategy was put to the test during a real life type I incident? 

Look no further!

Information has just been released, via www.jeffcosheriff.blogspot.com, that shares all of the details and statistics behind the successful Lower North Fork Fire "Integrated Social Media Strategy".

Check out: http://jeffcosheriff.blogspot.com/2012/09/the-integrated-social-media-strategy.html for all the details.

I have reblogged the post below.  Let me know if you have any questions!

The Integrated Social Media Strategy
During the Lower North Fork Fire the Jefferson County Type III Incident Management Team engaged the public using a fully integrated social media strategy.   

This blog post provides access to a number of resources, archives, and documents that explain how the integrated strategy worked.   

We are releasing these statistical and analytical documents in order to share with our local and global community the strategy's many successes and lessons learned. 

If you have any questions about any of this material or how it was obtained please contact us at jeffcosheriff@gmail.com. 

Report:

•  Executive Summary

•  @JeffcoSheriffCo: Integrated Social Media & Public Information Strategy

Powerpoint Presentation

• Integrated Social Media Strategy: Powerpoint

 Summary Sheets: 

• Twitter Fact Sheet

• Google Products Fact Sheet

Twitter (@jeffcosheriffco) Documentation and Analysis 

• Each tweet from @JeffcoSheriffCo with statisistics via Crowdbooster.com

• Documentation of every Tweet sent via @jeffcosheriffco via Twitter

• Documentation of all Tweets containing @JeffcoSheriffCo as Produced by Rowfeeder.com:

• @JeffcoSheriffCo Statistics and Data as Produced by Rowfeeder.com

• Klout Statistics and Data as produced by Klout.com

#LowerNorthForkFire Hashtag Documentation and Analysis

• #LowerNorthForkFire Hashtag Statistics

• #LowerNorthForkFire Tweets (3/28/12-4/6/12)

• Notable #LowerNorthForkFire Tweets

Blog (www.jeffcosheriff1.blogspot.com) Posts:

• Blog Post Day 1 (March 26th)

• Blog Post Day 2 (March 27th)

• Blog Post Day 3 (March 28th)

• Blog Post Day 4 (March 29th)

• Blog Post Day 5 (March 30th)

• Blog Posts Day 6 (March 31st)

• Blog Post Day 7 (April 1st)

• Blog Post Day 8 (April 2nd)

• Blog Statistics and Data as produced by Blogger

Google Maps, Picasa, Google Docs:

•  Google Products Statistics and Data as produced by Google

Feedback via Twitter and Email:

• Positive Feedback via Twitter

• Suggestions/Criticism of @JeffcoSheriffCo’s use of Social Media

• Social Media Feedback sent to jeffcosheriff@gmail.com

Twitter Training Storify

this item was removed and reposted to the blog on 1/31/13

New SMEM911 Activity!

It has been a busy night!

SMEM911 now has brand new Storify, Pinterest, and Tumblr accounts!

Storify: http://storify.com/smem911

Tumbler: http://smem911.tumblr.com/

Pinterest: http://pinterest.com/smem911/

Also working on a Facebook Page: .... http://www.facebook.com/Smem911

Add these Social Media tools to this blog (smem911.blogspot.com) and the twitter account (@SMEM911) and you can see that I have my hands full!

Think there is a 'must have' account that I need to get?  Let me know!

Why have I created these accounts?  The only way to learn how to use a social media platform is to activily use it!  I use each of these accounts to explore their potential and learn how they might be used during an emergency or any other critical incident.

Nothing New Under the Sun...

Nothing is new under the sun...but a whole lot is changing!

I just read through a chapter of W. Timothy Coomb's book: Ongoing Crisis Communication, Planning, Managing and Responding (2012 Sage Publications). In chapter 2, titled: Effects of the Online World on Crisis Communication, Comb argues that social media has not revolutionized crisis communication but has merely been an evolution of the same.

Coombs writes:

"We should remember that people did essentially the same communication tasks prior to the Internet.  However, it took more time, effort and resources to accomplish them." Page 19

We in the SMEM community are quick to share the newest trick and quickest way to post our information but have we really revolutionized the crisis communication world?  I think that Coombs may be more correct then we would like to recognize.  Coombs continues his theory stating:

"Crisis managers still face the same needs to identify warning signs, confront the same basic communication demands, utilize the same concepts, and must enact effective strategic responses [...] Crisis managers are faced with demands to create a quick and accurate [...] Crisis management plans (CMPs) and crisis teams still compose the heart of the crisis management effort [...] Crisis managers must weight key crisis factors and devise an appropriate and effective crisis response" Page 19-20

None of these concepts are new...so nothing has changed right? Not so fast...of course things have changed!  Coombs recognizes this and continues:

"What has changed is how the information is collected, and in some cases, how that information is processed [...] what has changed is what constitutes "quick" and how that initial response is delivered [...] what has changed is how CMPs are stored and accessed and how team members interact with one another [...] what has changed are the ways of identifying critical crisis communication and how their messages are delivered." Page 19-20

So a lot has changed! Today's communication tools and tactics have dramatically changed even as our overarching goals and tasks remain the same.  Coombs concludes the chapter stating that:

"The Internet, especially social media, is helping crisis managers execute existing communication-related tasks rather than creating the need for entirely new ones.  But crisis managers would be engaging in malpractice if they did not integrate social media into their activities." Page 29

Nothing is new under the sun.  Crisis communication has existed from the dawn of society. Their are proven plans, goals, and purposes that must be remembered.   Yet at the same time their are new and improved communication tools and tactics that must be embraced.  This leads to the spinning conclusion that nothing is new under the sun but a certainly a whole lot is changing!

This is a paradox that the modern emergency manager must recognize and embrace.  The old and the new must mix to create a communications strategy that fully integrates the proven goals of the past with the ever evolving tools and tactics of the present.